Shipping & Returns
Shipping and Returns
Upon receipt of the order, you will receive an order confirmation and a Lucia Rose team member will reach out within 1-2 business days with order updates or a tracking number. Lead-times vary by item type. We do have limited inventory in our studio. If the piece is in stock we can ship immediately, but if we do not have inventory, each piece is individually made and requires a 2-4 week shipping window.
Custom pieces require a 4-8 week shipping window once artwork has been approved; time of course depends on scale of custom piece. Please inquire if there is a greater urgency to the timing of the delivery. We wish to accommodate customer’s delivery requests if it’s in our ability.
You can choose to cancel your order within 24 hours of receipt of shipping window notice. If we do not receive a notice of cancellation within 24 hours, we will go forward with production and the return policy will apply.
Please email us to inquire about the status of your purchase or any additional questions that you might have at firstname.lastname@example.org
CANCELLATIONS & RETURN POLICY
Cancellations must be made within 24 hours from the date your order is received. Returns must be received within 14 days of receipt. Items must be without wear and in as shipped condition.
All custom pieces and all our rings are final sale.
Shipping charges will be deducted from any credits. All return shipments must be insured for the full dollar amount and shipped back via UPS or Fedex. Please email email@example.com for our shipping information.
Domestic orders are shipped FedEx 2-day and insured at $20 flat.
All shipments are subject to payment in full by customer. We will send you an email with a tracking number once your order has been shipped.
INTERNATIONAL SHIPPING OPTIONS
International orders are shipped FedEx and insured at $60 flat rate.
All shipments and duties (if applicable) are subject to payment in full by customer. We are not responsible for any duties or taxes incurred by the country that we are shipping to.
Lucia Rose will repair any damaged pieces within one year at no additional cost to the customer. After one year, a quote will be provided that covers the cost of the repair and the customer can choose to have Lucia Rose repair the piece or to take it to a local jeweller.
CREDIT INFORMATION SHARING
We do not share customers’ credit card information with any third parties or vendors.
We accept Visa, Mastercard, and American Express.
Please email with any questions to firstname.lastname@example.org
CONTACT LUCIA ROSE